Medical Bilingual Technical Support/Customer Service Representative

The Technical Customer Service role is responsible for the coordination of service repair, maintenance and system upgrades. All information is to be captured accurately and on-time into Clarion's database following Clarion's own service guidelines.

The successful applicant will:

• Respond to external and internal customer calls and emails in a prompt and professional manner.
• Ensure efficient and prompt dispatching of service requests, service calls and customer requests resulting in the optimum solution.
• Coordinate and track all repairs, customer service orders and returns and equipment loaner activities with customers, Lab Technicians, Capital equipment, Purchasing and Shipping.
• Coordinate and track all emergency repairs and activities with the Lab Technicians, Sales, Service Technicians and customers. Communicate follow-up items as needed.
• Accurately enter service request details and relay details to the appropriate service technician and customer.
• Document complaints and customer feedback and ensure that all follow-ups or corrective actions are handled timely.
• Prepare accurate service quotations for billable customers and work in collaboration with the Service Sales Manager by providing leads on potential service contracts sales.
• Act as backup for other areas in the customer service department as required.

We are seeking a candidate with the following attributes:

• 5 years of exceptional customer service experiencer in the medical or technical fields
• High School Diploma
• Teamwork and collaboration skills
• Excellent verbal and written communication skills in English and French
• Proven solutions provider, sound decision making
• Organization skills
• Ability to manage stressful environments and manage internal and external conflict at times
• Attention to details
  
  

Company Benefits & Perks:

• Life & Health Sciences Sector – making people’s lives better!
• Competitive compensation with company paid benefits and pension match
• Strong focus on culture and employee engagement
• Flexible healthcare spending accounts for employee wellness
• Fun culture with high caliber team based across Canada

Method of Application: hr@clarionmedical.com  Clarion is an equal-opportunity employer