Medical Bilingual Technical Support/Customer Service Representative
The Technical Customer Service role is responsible for the coordination of service repair, maintenance and system upgrades. All information is to be captured accurately and on-time into Clarion's database following Clarion's own service guidelines.
The successful applicant will:
- Respond to external and internal customer calls and emails in a prompt and professional manner.
- Ensure efficient and prompt dispatching of service requests, service calls and customer requests resulting in the optimum solution.
- Coordinate and track all repairs, customer service orders and returns and equipment loaner activities with customers, Lab Technicians, Capital equipment, Purchasing and Shipping.
- Coordinate and track all emergency repairs and activities with the Lab Technicians, Sales, Service Technicians and customers. Communicate follow-up items as needed.
- Accurately enter service request details and relay details to the appropriate service technician and customer.
- Document complaints and customer feedback and ensure that all follow-ups or corrective actions are handled timely.
- Prepare accurate service quotations for billable customers and work in collaboration with the Service Sales Manager by providing leads on potential service contracts sales.
- Act as backup for other areas in the customer service department as required.
We are seeking a candidate with the following attributes:
- 5 years of exceptional customer service experiencer in the medical or technical fields
- High School Diploma
- Teamwork and collaboration skills
- Excellent verbal and written communication skills in English and French
- Proven solutions provider, sound decision making
- Organization skills
- Ability to manage stressful environments and manage internal and external conflict at times
- Attention to details
Company Benefits & Perks:
- Life & Health Sciences Sector – making people’s lives better!
- Competitive compensation with company paid benefits and pension match
- Strong focus on culture and employee engagement
- Flexible healthcare spending accounts for employee wellness
- Fun culture with high caliber team based across Canada
Method of Application: hr@clarionmedical.com Clarion is an equal-opportunity employer