We are committed to providing you with the highest levels of service, so you can focus on patient care, not the equipment.
We believe strongly that service and support form an integral part of our customer partnerships. Our goal is to enable our customers to succeed by providing the best-in-class-knowledge, tools, and service. From purchase and installation, to scheduled maintenance and emergency support—we go the distance to ensure your system performs to the highest standards. Our service plans are designed to offer you protection, peace of mind and confidence, to manage risk and successfully operate your practice.
The dedicated and passionate professionals of our in-house Technical Service team not only have detailed knowledge of our systems and products, but understand the critical impact that technical support has on your bottom line. We have an ongoing commitment to bringing you the best service possible, by regularly participating in training and education programs to stay ahead of emerging technology and product developments.
Customized Service Plans
We recognize that our customers and their service requirements are truly unique. That is why we have designed three comprehensive service plans to meet your specific needs.
We act proactively to identify potential risks and safety issues. With our Preventative Maintenance plan, we regularly install software updates, perform calibrations, and ensure your system performs at its optimal level to improve equipment life and avoid unnecessary downtime.
Education and Training
We understand that safety is paramount, this is why we have invested heavily in training, including our online laser safety program, to provide your staff with the resources and training required to manage risk and successfully operate in your business, practice or hospital.
Protect Your Investments with a Clarion Service Plan
Reducing Your Risk
As the only certified service and support provider for the systems we distribute, only Clarion has been certified to perform the post-sale inspection and preventative maintenance of our equipment, we understand the proactive measures required to protect the performance of your systems. To minimize downtime and repair costs, we identify and prevent potential risks and safety issues by installing manufacturer software and hardware updates to maintain optimal performance of your systems.
With world-class support and a number of proactive services, you will be able to find the right support option for your organization’s needs. We offer a range of cost-effective solutions to fit any budget, saving you thousands of dollars over the life of your equipment. Our comprehensive service plan covers all replacement parts, labour and travel as well as regular Preventative Maintenance to give you peace of mind. Our Preventative Maintenance helps minimize unexpected expenses and prevent problems before they occur, optimizing the performance and extending the life of your system.
Clarion Medical Technologies understands that patient safety is a critical element of the healthcare environment. Our effective maintenance programs keep your equipment safe, reliable and performing to original manufacturer’s specifications, allowing your organization to deliver the highest standard of patient care and safety.
Offerings at a Glance
- A complete safety check during every Preventative Maintenance to maximize uptime
- Service in accordance with the manufacturer’s specifications
- Service performed by manufacturer trained and certified Service Engineers
- Only manufacturer certified parts, ensuring that your equipment is protected from unauthorized components that could pose a risk to you and your patients.
- A range of service plans to accommodate all our customers’ unique requirements
- Access to our online laser safety program
- Access to our Laser Safety Officer training
- National coverage with over 18 authorized service engineers
- 24/7 access to our support line
- Customer training facility for various levels of training and education
- Software updates required by the manufacturer to ensure optimal performance of your equipment
Frequently Asked Questions
Click the link below for Frequently Asked Questions regarding our service plans.
More is less when it comes to taking care of your technology investment.
More attention to your system means less downtime and liability.