Service FAQ's

Frequently Asked Questions
 

When can I purchase a Service Plan?
 
At any time. If you are considering or have recently purchased equipment from Clarion Medical, you will receive a Sales Warranty with the purchase. Prior to the expiration of your Sales Warranty you will receive notice of the upcoming expiration and be presented with a quote for a Service Plan to continue the same level of coverage. You may choose to have the Service Plan immediately follow your Sales Warranty or decide to move forward with a Service Plan at a later date. If you decide to move forward with a Service Plan at a later date and it has been over 30 days since the expiration of your Sales Warranty, we will need to do an assessment on your system to ensure it is in proper working order before activating a contract. There is a fee for this but the fee will be waived if you sign a Gold level Plan for this system. If there are any repairs needed to bring the system to working order you will be charged accordingly.
 
What if my system does not currently have coverage from Clarion Medical?
 
We will perform an assessment of your system to ensure that it is in good operational condition. This is normally a billable service at our standard labor rates; however with the commencement of a Service Plan, the assessment fee will be waived upon signing a full Gold level plan. Any repairs required to bring your system up to working order will have to be performed prior to commencement of a Service Plan and any costs related to this will be clearly disclosed and will be the customer’s responsibility.
 
Why choose Clarion Medical?
 
Clarion Medical is the exclusive authorized service provider for the products we support. In addition to this, Clarion Medical invests heavily in technician training. We have 10 Field Service Engineers factory trained and certified by the manufacturer. We also have a minimum of 8 dedicated Product Engineers, trained and certified by the manufacturer, who are available at all times to the Clarion field service engineers as well as for our customers. These valuable resources are utilized continuously when troubleshooting difficult repairs. They assist in ensuring a quick and accurate resolution to problem situations. This is another facet of support that is only available from Clarion Medical.
 
How long can I purchase coverage for?
 
Our plans are a minimum of 1 year with pricing that can be guaranteed up to 5 years unless systems is nearing end of life. Technology is constantly evolving; Clarion Medical will always endeavour to offer coverage as long as possible, even after systems are no longer sold as new.
 
What isn’t covered?
 
Any items identified as consumables and accessories not identified within the Agreement and any damage caused by accident, or through misuse or neglect. These terms will be clearly indicated as part of your Service Plan package.
 
How can I pay?
 
Your Service Plan can be paid monthly, quarterly or annually without interest by pre-authorized payments from a designated account or credit card. Please contact us if you wish to discuss other payment methods.
 
What if my systems are rented or see very high use?
 
Although our standard packages will satisfy the needs of most clients, some may have different or more demanding needs. Please contact your Service Sales representative for details.

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