Phoropter Overhaul
Bring your phoropter back to like-new condition, with clear lenses, smooth movements and accurate axis readings.
Two service levels for all makes of manual phoropters, no matter where you bought yours. A loaner phoropter is included, so you can keep seeing patients. Offered by Clarion in partnership with Pacific OP, across Canada.
Is your phoropter slowing down your exams?
Phoropters are precision instruments, but they are not sealed. Over time, two problems show up in almost every unit.
Axis drift when you rotate the turret.
As a phoropter ages, the grease in its rotating assembly dries out. The axis shifts as you turn, and you lose time re-adjusting during every refraction.
Dirty lenses.
Dust, debris and lash oils find their way inside the unit and onto the accessory and high-power lenses. Even a light film reduces clarity for your patients.
Try the flashlight test. Shine a flashlight into one side of the lenses and look through the other. If you see dust, smudges or haze, your phoropter is due for an overhaul. An overhaul is recommended every 3 to 5 years.
Choose your service level
Both levels fix axis drift and dirty lenses. Every overhaul starts with a full disassembly and ends with a function check and a factory calibration.
Standard overhaul
Our standard service, restoring smooth, accurate operation through full cleaning, lubrication and factory calibration.
Comprehensive overhaul
The most comprehensive service, adding a complete overhaul of the cylinder banks and prism assemblies.
| Level 1: Standard overhaul | Level 2: Comprehensive overhaul | |
|---|---|---|
| Price per phoropter | $980 | $1,420 |
| In short | Our standard service, restoring smooth, accurate operation through full cleaning, lubrication and factory calibration | The most comprehensive service, adding a complete overhaul of the cylinder banks and prism assemblies |
| Full disassembly of the unit and its moving assemblies | ✓(except cylinder banks and prisms) | ✓ |
| Dirt and debris cleaned from the inside and moving components | ✓ | ✓ |
| All lenses cleaned, including the lenses in the cylinder banks and prisms | ✓ | ✓ |
| Re-greased and reassembled | ✓ | ✓ |
| Full function check: both sides move smoothly and evenly | ✓ | ✓ |
| Factory calibration | ✓ | ✓ |
| Complete overhaul of the cylinder banks and prism assemblies | — | ✓ |
| Loaner phoropter | Included | Included |
Most phoropters only need Level 1. Our technicians assess every unit. If yours would benefit from Level 2, we'll contact you to confirm before doing the work. Level 2 is always optional.
Loaner phoropter included. Both levels include a loaner, so you can keep seeing patients while yours is serviced.
Prices per phoropter. Shipping is extra: your clinic covers shipping both ways, including the loaner. Digital phoropters are not covered by this service.
Not sure which level you need? Our Technical Customer Service team is happy to help you choose.
Why choose Clarion
- All makes of manual phoropters. We service any manual phoropter, whoever you bought it from.
- A complete overhaul at every level. Even our standard service includes full disassembly, re-greasing, a function check and a factory calibration.
- Loaner included. Both service levels include a loaner phoropter, so your exam lane keeps running.
- Phoropter specialists. Every overhaul is performed by trained phoropter technicians, in partnership with Pacific OP.
- Across Canada. Available to optometry practices in every province and territory, with service in English and French.
- Canadian support. Our Technical Customer Service team takes care of your booking from start to finish.
Servicing more than one unit? Mention it in the form and our team will plan the logistics with you.
Frequently asked questions
How often should a phoropter be overhauled?
An overhaul is recommended every 3 to 5 years to prevent axis drift and keep lenses clear.
Which service level do I need?
Most phoropters only need Level 1, our standard overhaul. Level 2 adds a complete overhaul of the cylinder banks and prism assemblies. Our technicians assess every unit: if yours would benefit from Level 2, we'll contact you to confirm before doing the work. Level 2 is always optional.
Is Level 1 just a lens cleaning?
No. Level 1 is a complete overhaul. We disassemble the entire unit and its moving assemblies (except the cylinder banks and prisms), clean the dirt and debris from the inside and moving components, clean all the lenses, re-grease and reassemble. We then check that both sides move smoothly and evenly, and perform a factory calibration.
Why does Level 2 cost more?
Overhauling the cylinder banks and prism assemblies takes an additional 4 to 6 hours of technician labour.
Do you service phoropters I did not buy from Clarion?
Yes. We service all makes of manual phoropters, no matter where you bought yours.
Do you service digital phoropters?
No. This service covers manual phoropters only.
What does the price include?
Level 1 ($980) includes full disassembly, cleaning, re-greasing, a function check and a factory calibration. Level 2 ($1,420) includes everything in Level 1, plus a complete overhaul of the cylinder banks and prism assemblies. Both include a loaner phoropter. Shipping is not included.
Is shipping included?
No. Shipping is extra: your clinic covers shipping both ways, including the loaner.
Will I be without a phoropter during service?
No. Both service levels include a loaner phoropter, so you can keep seeing patients while yours is serviced.
Who performs the overhaul?
Trained phoropter technicians, in partnership with Pacific OP.
Can I choose when my phoropter is shipped?
Yes. Our Technical Customer Service team coordinates shipping dates with you, around your clinic's schedule.
Is the service available in Quebec?
Yes. The service is available across Canada, and our team supports you in English or French.
How do I book?
Fill out the booking form, email CSR-Service@clarionmedical.com or call 1-800-668-5236, option 3. Our team will take care of the rest, including your loaner.
Book your phoropter overhaul
Tell us about your phoropter and our Technical Customer Service team will contact you within 1 business day to confirm your booking.
Clearer lenses. Smoother exams.
Two service levels from $980, with a loaner phoropter included.
CSR-Service@clarionmedical.com · 1-800-668-5236, option 3
